When Hurricane Beryl hit, causing widespread power outages in July, some neighborhood H-E-B stores in Houston managed to stay open thanks to their innovative use of microgrid technology. These microgrids created a self-contained electrical network that allowed H-E-B to continue serving their customers even during the crisis.
One such store, located on North Shepherd, became a beacon of hope for many residents who were without power. Customers like Kiwasha Bonner and Jonathan James were thrilled to find a fully stocked store with essential items like fresh meat and barbecue supplies.
H-E-B General Manager Tammy Hager explained that the key to their uninterrupted service lies in the microgrid technology. As soon as the main power supply goes out, the generators kick in, keeping the store operational.
Enchanted Rock, a Houston-based company specializing in natural gas-powered microgrids, collaborated with H-E-B to install these systems in their stores back in 2016. Their CEO, Thomas McAndrew, highlighted how these microgrids isolate specific facilities, ensuring a continuous power supply even when the main grid fails.
Today, more than 100 H-E-B stores are equipped with this technology, providing not just groceries but also essential services like portable charging stations for customers during outages. The level of customer service and reliability demonstrated by H-E-B has left a lasting impression on shoppers like Macy Middleton and others.
Looking to the future, Enchanted Rock is exploring the potential of residential microgrids in Texas and California, but regulatory changes may be necessary to make this a reality. Nevertheless, the success of H-E-B’s microgrid implementation serves as a testament to the power of innovative solutions in ensuring business continuity and customer satisfaction during challenging times.