Unexpected Holes in Yards: CenterPoint Apologizes to Homeowners

Neighbors in a Houston community were taken by surprise when massive holes started appearing in front of their homes. The situation escalated when J Boatner, a homeowner, discovered that CenterPoint had dug holes in his yard without any prior notice.

Speaking with neighbors, it became apparent that Boatner wasn’t the only one caught off guard by the sudden excavation. Amanda Dawson, just a few doors down, also found herself facing unexpected holes in her yard. She shared footage from her doorbell camera, expressing her shock at the situation and the lack of communication from CenterPoint.

Amidst the frustration, residents turned to KHOU 11 for answers. Boatner recounted how he only found out about the work after opening his front door and confronting the workers on his property. This lack of communication left many feeling in the dark about the ongoing project.

CenterPoint Energy issued an apology, acknowledging the oversight in notifying customers about the natural gas work being conducted. The company explained that the digging was part of an effort to modernize their system and improve reliability for customers. They assured homeowners that once the project was completed, the yards would be restored to their original state.

In response to the community’s concerns, CenterPoint committed to better communication moving forward. They acknowledged the importance of keeping residents informed about ongoing work and ensuring that their yards are returned to normal once the project is finished.

Despite the apology, residents like Dawson emphasized the need for more proactive communication, especially regarding the safety hazards posed by the holes on their properties. With a commitment to transparency and better engagement with homeowners, CenterPoint aims to address these concerns and improve the overall experience for all those affected.